Gearwrench Tools is a US brand that manufactures a wide range of tools that you can use for any number of applications out there.
This is one of the best options when it comes to beginners, and you should start out with this brand as well because of its reasonable pricing.
They are particularly great in terms of durability and workability of these tools, so you will not have to worry about a single thing while you are making these tools work for any needs.
You can find tools for making it work for any mechanical, electrical, or automotive needs from them.
While these tools are particularly great in terms of quality and durability for you to be enjoying, the Gearwrench products are free of defects in terms of material and workmanship at the time of purchase.
Yet, they are also offering a warranty for these tools, and here is what you need to know about it.
How To Warranty Gearwrench Tools?
Warranty Offered
The first thing that you need to know about is what type of warranty is offered for any sort of tools or spares that you are getting from them before you can try to claim them.
So, a few such things that you must know about in order to make sure that you are well aware of what you are getting on these tools are:
All the hand tools that you can get from Gearwrench have a lifetime warranty on them.
That means the original consumer who purchased these tools can claim the warranty anytime during their lifetime if the tools break down or have some sort of defect on them.
Yet, there is a limited warranty on some of the other tools, such as all the accessory bits and bit holders getting 30 days warranty on them from the purchase date.
All the torque products and tools get a 1-year limited warranty on them, toolboxes have a varying warranty on them, and you will definitely need to consult the dealer to know what warranty you are entitled to.
He will help clear up the confusion, and this brand puts extensive focus on providing us with a decent customer care team.
So, you won’t have to worry about anything down the road, and these experts will guide you through the intricate details of the process.
All you have to do on your end is to show a valid proof of purchase and then reach out with a support ticket or call the dealer directly.
Either way, your main focus should be on making the claiming procedure easier for both parties. So, be sure to reach out to these experts.
Will It Cover Modified Units?
One of the first things that you will find every expert talking about is that you need to avoid disassembling the unit or modifying it anyway.
That will void the warranty directly, and you won’t be able to narrow down this issue with the Gearwrench system.
The warranty does not cover any units that have been altered in any way.
So, it requires a bit of attention from the owners when it comes to the maintenance of these units. If you’ve also messed with the unit, then there isn’t much that can be done here.
You will have to pay cash for the new unit, and the limited warranty status won’t cover this situation.
So, if you ever run into issues with the normal operations of the tool, avoid fixing the unit yourself. Instead, you need to always inform the dealer and take the unit to their workshop.
The situation with the limited warranty can be a bit hard, but you’re not left with many options here.
You need to make sure that the device is properly maintained, cleaned, and stored. Otherwise, the dealer can reject your claim, and you won’t be able to get a replacement.
On the other hand, if you’re sure that the unit is in genuine shape and you didn’t mess with the unit, then you don’t have to worry about anything.
All you have to do is to send proof of purchase along with the underscored issue, and the dealer will take it from there.
In most situations, the issue is not that serious, and you will be able to get through the error in no time. So, be sure to inform the dealer about this situation, and he will help you navigate the issue.
It all comes down to how you approach the situation. If you try to mask the fact that you messed with the unit, then the situation can become somewhat dire.
However, if you’re sure that the unit is in good shape and you didn’t do anything wrong on your end, then you can get a fresh piece.
From there, you can also inquire about the care requirements to get a better idea of how to store your device. That will make your job much easier, and you won’t have to deal with the same errors again.
How To Claim?
The next thing that you will need to know about is how you can claim the warranty. The logical thing is that you go to the nearest authorized dealer for Gearwrench products and ask them for assistance.
But if you want to get it done from your place or you are looking to go in prepared, you will need to call their helpline.
By calling the helpline, you can make the warranty claim, and the support staff should be helping you out to see it through.
You also get a warranty/replacement form on the Gearwrench website that you can fill out in order to make sure that you are getting all the details sorted out.
You can also email them on the warranty claim website that is found on their website to ensure that you are contacting the right department.
From there, the instructions from the support department to assist you with your warranty claim will be followed.
The warranty claims always come through with the Gearwrench, so there is hardly something that you will have to be worried about at that part.
Wrapping Up
These were some specifics that you need to keep in mind when dealing with the Gearwrench tools.
Most of the situations are pretty easy to maneuver. However, you will have to make sure that you have a receipt or valid proof of payment to get through this situation.
It is not that hard to get through the warranty claim on the lifetime warranty units, but the situation can be a bit hard to maneuver for the limited warranty devices.
So, if you’re new to the market and don’t know how to get through these procedures, try asking the official support team for a new one.
As long as you’ve not modified the unit and followed the basic care requirements, it is not that hard to get a replacement. It all comes down to the final condition of the unit.
You can’t expect any support if you alter the device to better fit your needs and end up damaging the unit in the process.
So, be sure to leave the troubleshooting job to the professionals and avoid messing with the tools when you’re not aware of the proper care requirements.